Your information, treated with care.

Who we are

This website is operated by Aura Socials Limited, an independent UK digital design and creative agency.

• Legal company name: AURA SOCIALS LIMITED
• Company registration number: 16619531
• Registered in: England and Wales

Pending confirmation: our registered office address will be added here once the arrangements have been finalised.

Aura Socials Limited is the data controller for the personal information collected through this website.

Email: charlotte@aurasocials.co.uk

What information we collect

When you send us an enquiry through our contact form, we collect the information you choose to share with us:

• Your name
• Your email address
• Your business name, if you choose to share it
• The service you are interested in
• Your message about your business and what you have in mind

We do not collect payment details through this website, we do not offer user accounts, and we do not use analytics or advertising trackers.

How we use your information

We use the information you send us for one purpose: to respond to your enquiry and, where it leads to working together, to provide our services to you.

We will not send you marketing emails without your consent, and we will never sell your information or share it with third parties for their own marketing.

Our lawful basis for using your information

When you send us an enquiry, we use your information on the basis of our legitimate interest in responding to you and running our business. If you become a client, we use your information as necessary to provide our services under our agreement with you.

Pending confirmation: this lawful basis wording is draft and should be confirmed before launch.

Where your information is stored

Enquiries submitted through this website are stored in a securely hosted cloud database. Access is restricted and your submission is never publicly visible. Our website and database are operated on our hosting platform provider's infrastructure, which processes this information on our behalf so the website can function.

Third-party services

This website uses a small number of third-party services to operate:

• Our website hosting and database provider, which stores and processes enquiry submissions on our behalf.
• Google Fonts, which provides the typography on this site. When you visit, your browser connects to Google to load the fonts.

We do not use analytics tools, advertising networks or tracking cookies on this website.

International data transfers

Pending confirmation: our website hosting and database provider may process information on infrastructure located outside the UK. Where this happens, appropriate safeguards are expected to apply, and the exact arrangements will be confirmed before launch.

Cookies

This website does not set any cookies for analytics, advertising or tracking purposes.

How long we keep your information

Pending confirmation: the exact retention period for enquiry submissions will be confirmed before launch. Enquiries that do not lead to working together will be deleted once they are no longer needed, and client information will be kept only for as long as necessary to provide our services and meet legal or accounting obligations.

Your rights

Under UK data protection law (UK GDPR and the Data Protection Act 2018), you have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct information that is inaccurate
• Ask us to delete your information
• Ask us to restrict or stop using your information
• Object to how we use your information

To exercise any of these rights, please email charlotte@aurasocials.co.uk or contact us through our contact form. You also have the right to raise a concern with the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time, for example if our services or the way we handle information change. The latest version will always be available on this page.

Last updated: November 2026